1. Who we are
This website is operated by Helping Hands Accounting Limited (βweβ, βusβ, βourβ), a company registered in England & Wales, company number 15273018, registered office 11 Westgate, Wetherby, England, LS22 6LL. We are the data controller for the personal information described here and are registered with the ICO. Contact us at info@helpinghandsaccounting.co.uk.
2. The information we collect
Information you give us (name, email, phone, message via our form or email); client information (financial, tax and ID details, if you become a client); and information collected automatically (IP, device/browser, pages viewed) via cookies and analytics.
3. How and why we use it
To respond to enquiries and provide a quote; to provide our services and administer your account; to comply with legal and regulatory obligations (including anti-money-laundering and tax law); to improve and secure our website; and, where you agree, to send occasional updates. Lawful bases: consent, contract, legitimate interests and legal obligation.
4. Who we share it with
We do not sell your information. We share it only as needed β with HMRC, Companies House and other authorities where required; with the software/hosting and analytics providers who help us run our business and website; and with professional advisers, insurers or our regulator where appropriate.
5. International transfers
Where providers process data outside the UK, we ensure appropriate safeguards are in place.
6. How long we keep it
Enquiry information only as long as needed. Client records for at least six years after our relationship ends, to meet legal, tax and anti-money-laundering obligations.
7. Your rights
You can access, correct or erase your information; restrict or object to processing; request portability; and withdraw consent. Email us to exercise any of these.
8. Cookies
See our Cookie Policy.
9. Security
We use appropriate technical and organisational measures to protect your information.
10. Complaints
Please contact us first. You may also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
11. Changes
We may update this policy; the latest version will always appear here.